Course Details

In this course, you'll learn how to apply the 4 step troubleshooting model to identify and eliminate possible causes, and resolve an error in a real world example. Through this process you'll also be able to determine the level of severity and the impact to end users.

  • Estimated Course Duration: 20m

  • Who: This course is for strategic decision-makers and IT professionals who oversee IT efficiencies, security, and compliance for their organization.

  • Prerequisites: Add users to JumpCloud who will need access to applications.

Learning Objectives

  • Applying the 4 steps for troubleshooting issues related to your Cloud Directory

  • Recognize each step of the troubleshooting model and how to progress towards a solution

  • Follow the 4 step troubleshooting model to resolve a real world example