Course Details

Learn how to apply the basic 4 step troubleshooting model to basic JumpCloud agent-related issues and apply timely resolutions.

  • Estimated Course Duration: 40 minutes

  • Who: This course is for IT admins who handle help desk tickets related to resolving some basic JumpCloud agent issues.

  • Prerequisites: Reviewing the 4 Steps to Troubleshooting course; Reviewing the JumpCloud Directory Platform & Agent architecture; & Understanding your organization’s ecosystem of devices and operating systems.

Learning Objectives

  • Review the 4 Step Troubleshooting model

  • Review the JumpCloud agent architecture

  • Apply the 4 step troubleshooting model to identify, determine and resolve basic JumpCloud agent issues

  • Resolve JumpCloud agent issues on Windows and MacOS systems