Troubleshooting the JumpCloud Agent
In this course, you'll learn how to troubleshoot commonly encountered JumpCloud agent issues on Mac OS and Windows systems and apply solutions to ensure a successful agent installation.
Learn how to apply the basic 4 step troubleshooting model to basic JumpCloud agent-related issues and apply timely resolutions.
Estimated Course Duration: 40 minutes
Who: This course is for IT admins who handle help desk tickets related to resolving some basic JumpCloud agent issues.
Prerequisites: Reviewing the 4 Steps to Troubleshooting course; Reviewing the JumpCloud Directory Platform & Agent architecture; & Understanding your organization’s ecosystem of devices and operating systems.
Review the 4 Step Troubleshooting model
Review the JumpCloud agent architecture
Apply the 4 step troubleshooting model to identify, determine and resolve basic JumpCloud agent issues
Resolve JumpCloud agent issues on Windows and MacOS systems