Course Details

Learn how to troubleshoot, narrow the root cause and resolve basic user lockout issues using multiple troubleshooting tools available.

  • Estimated Course Duration: 40m

  • Who: This course is designed for IT admins who handle help desk tickets related to basic user lockout issues, and are responsible for resolving those issues.

  • Prerequisites: None

Learning Objectives

  • Apply the 4 step troubleshooting model to basic User Lockout issues

  • Apply simple fixes to basic user lockout issues

  • Resolve basic User Lockout issues utilizing available troubleshooting tools

  • Export, filter and read OS event logs to narrow the root cause of a user lockout