Troubleshooting User Lockouts
In this course, you'll learn how to troubleshoot basic JumpCloud User Lockout-related issues on MacOS and Windows, and apply solutions to ensure a user’s successful access to JumpCloud managed resources.
Course Details
Learn how to troubleshoot, narrow the root cause and resolve basic user lockout issues using multiple troubleshooting tools available.
-
-
Estimated Course Duration: 40m
-
Who: This course is designed for IT admins who handle help desk tickets related to basic user lockout issues, and are responsible for resolving those issues.
-
Prerequisites: None
Learning Objectives
-
Apply the 4 step troubleshooting model to basic User Lockout issues
-
Apply simple fixes to basic user lockout issues
-
Resolve basic User Lockout issues utilizing available troubleshooting tools
-
Export, filter and read OS event logs to narrow the root cause of a user lockout
