Troubleshooting User Lockouts
In this course, you'll learn how to troubleshoot basic JumpCloud User Lockout-related issues on MacOS and Windows, and apply solutions to ensure a user’s successful access to JumpCloud managed resources.
Learn how to troubleshoot, narrow the root cause and resolve basic user lockout issues using multiple troubleshooting tools available.
Estimated Course Duration: 40m
Who: This course is designed for IT admins who handle help desk tickets related to basic user lockout issues, and are responsible for resolving those issues.
Apply the 4 step troubleshooting model to basic User Lockout issues
Apply simple fixes to basic user lockout issues
Resolve basic User Lockout issues utilizing available troubleshooting tools
Export, filter and read OS event logs to narrow the root cause of a user lockout