Advanced Troubleshooting Directories
In this course, you'll learn how to troubleshoot M365 & Google Workspace Cloud Directory-related issues, and apply solutions to ensure issues related to user access and resource management are quickly resolved.
Course Details
This course is designed for IT admins who handle help desk tickets related to JumpCloud and their M365 & Google Workspace Directory-related issues, and are responsible for resolving those issues.
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Estimated Course Duration: 40m
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Who: This course is designed for IT Admins who are responsible for handling support tickets related to troubleshooting JumpCloud-M365 & Google Workspace Cloud Directory-related issues.
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Prerequisites: IT Admins familiar with M365 & Google Workspace implementations.
Learning Objectives
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Apply the 4 step troubleshooting model to basic Cloud Directory-related issues
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Apply simple fixes to basic Cloud Directory-related issues
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Resolve basic Cloud Directory-related issues using available troubleshooting tools
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Export, filter and read OS event logs to narrow the root cause of Cloud Directory-related issues
