Course Details
This course is designed for our JumpCloud Partner IT Admins handling frontline and Tier 1 support cases for their clients.
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Estimated Course Duration: 15m
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Who: This course is designed for JumpCloud Partner IT Admins handling frontline and Tier 1 support cases for your clients.
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Prerequisites: IT Admins familiar with troubleshooting JumpCloud configuration and integrations.
Learning Objectives
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Understand the support expectations for a JumpCloud partner, and what constitutes Tier 1 support.
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Determine and categorize the four case severity levels.
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Recall what falls within the boundaries of the JumpCloud Support Team, and what does not.
