Course Details
In this course, you'll learn how to leverage the JumpCloud log collection scripts for macOS & Windows devices to gather all relevant troubleshooting information. You'll also learn how to set the log level to Debug on macOS, Windows & Linux.
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Estimated Course Duration: 25m
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Who: This course is designed for our JumpCloud Partner IT Admins handling frontline and Tier 1 support cases for their clients.
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Prerequisites: IT Admins familiar with troubleshooting JumpCloud configuration and integrations. We recommend completing the Tier 1 Support for Partners & Best Practices course (opens in a new tab).
Learning Objectives
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Leverage the JumpCloud log collection scripts for macOS and Windows devices to gather all relevant information for troubleshooting issues.
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Recognize the difference between running the log collection script within the JumpCloud Admin portal via Commands, and running the script locally (manually).
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How to set the log level to Debug on macOS, Linux and Windows.
