These courses are designed to:

Apply the 4 step troubleshooting model to various real world troubleshooting scenarios and enable IT Admins to apply resolutions to troubleshooting issues they may encounter in JumpCloud.

  • Review the basic 4 step troubleshooting model and learn how to apply the model when solving an issue.

  • Learn how to troubleshoot, narrow the root cause and resolve basic user lockout issues.

  • Learn how to apply the basic 4 step troubleshooting model to basic JumpCloud agent-related issues.

  • Learn how to apply the 4 step troubleshooting model to solve policy-related issues on Windows, MacOS & Linux devices.

Troubleshooting JumpCloud

Select a course that fits your interest or take them all. These courses can be taken in any order.

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