This learning path is designed to enable you to troubleshoot common issues you may encounter in JumpCloud by applying the 4 Step Troubleshooting model.

  • Learn how to troubleshoot using the 4 Step Troubleshooting model to help narrow the root cause and resolve basic user lockout issues

  • Learn how to apply the basic 4 step troubleshooting model to basic JumpCloud agent-related issues

  • Learn how to apply the 4 step troubleshooting model to solve policy-related issues on Windows, MacOS & Linux devices

  • Learn how to troubleshoot M365 & Google Workspace Cloud Directory-related issues, and apply solutions to ensure issues related to user access and resource management are quickly resolved

Troubleshooting JumpCloud

Select a course that fits your interest or take them all. These courses can be taken in any order.

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