This learning path is designed for our JumpCloud partners to aid in their skills, knowledge and troubleshooting expertise. This learning path consists of 12 courses, and takes approximately 7 hours to complete. The Foundations of Troubleshooting for Your Clients certification provides real-world troubleshooting scenarios to help resolve issues effectively. Prior to taking the final exam, we recommend taking the Practice Exam to check your level of knowledge and to identify any areas your scored the lowest on.
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Recognize how Tier 1 Support for your clients is defined, and what does and doesn't fall within the boundaries of JumpCloud support.
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Apply the 4 step troubleshooting model to identify and eliminate basic JumpCloud-related pre and post-integration issues in real world case studies.
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Effectively and effciently resolve basic integration troubleshooting issues your clients may encounter related to identity, access, device management and authentication.
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Recall best practices for submitting a support ticket and when to do so, based upon the nature of the issue your client may be encountering.
Foundations of Troubleshooting for Your Clients Learning Path
This learning path has been designed to meet your needs. Build your understanding by taking the courses in order, or select a course that fits your needs.
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Try the Foundations of Troubleshooting Practice Exam!
Prior to taking the actual Foundations of Troubleshooting exam, test your JumpCloud troubleshooting knowledge by taking the practice exam.
Want to test your JumpCloud knowledge? Take the JumpCloud certification assessment(s) to earn your badge, validate your expertise, and showcase your skills.